Privacy Policy
Effective Date: January 16, 2025
Proforge Company ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect various types of information to provide and improve our services:
1.1. Information You Provide
- Account Information: Name, email address, company name, billing information, and other details you submit during account creation.
- Communication Data: Information you provide when contacting us, such as support requests, surveys, or feedback.
1.2. Information We Collect Automatically
- Device Information: IP address, browser type, operating system, and device type.
- Usage Data: Pages viewed, time spent on pages, clicks, and other browsing behavior on our website.
- Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies.
1.3. Information from Third Parties
- Integrations with tools or services may share your data with us, such as authentication or API usage logs.
2. How We Use Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Personalize your user experience and improve functionality
- Process payments and send transactional communications
- Respond to inquiries, offer support, and send updates
- Ensure the security and integrity of our systems
- Comply with legal obligations and resolve disputes
3. Information Sharing
We do not sell your personal information. However, we may share your information with:
- Service Providers: Trusted third parties who assist us in providing our services (e.g., payment processors, hosting services).
- Legal Authorities: When required to comply with legal obligations or protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
5. Your Data Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the data we hold about you
- Correction: Update or correct inaccurate data
- Deletion: Request the deletion of your personal data
- Opt-out: Withdraw consent for specific uses, such as marketing emails
To exercise your rights, please contact us at privacy@merex.com
6. Data Security
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
8. International Transfers
Your information may be processed and stored in countries outside your own. By using our services, you consent to such transfers in accordance with this Privacy Policy.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be reflected with a new effective date. We encourage you to review this policy periodically.
11. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: legal@merex.com
- Address: Merex Company, 9330 N Cedar Street, Birmingham 63056